Resume
Experience
2020 - Present
Resource Planner Coordinator
Canon Business Service Center
Taguig City, Philippines 1630
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Carries outcall dispatch and book off when required and correct mistakes in visit reporting, ensuring the integrity of the data
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Verifying system allocations to ensure practicality and efficiency, liaising Field Engineers and Managers where necessary
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Escalates problem calls, missed SLAs or reporting issues as defined with procedures
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Answering customers concerns via e-mail or phone
2016 - 2020
Distribution Support Assistant
AIA Philippines
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Acting as Property Custodian of the Stock Room
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Preparing various reports (Payment Breakdowns, Inventory)
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Assists concerns and queries of Sales Force
Makati City, Philippines 1226
2014 - 2016
Business Center Associate
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Maintaining updated Supplies Inventory
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Reserving Meeting Rooms for Stakeholders
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Assists concerns and queries of employees
IBM Solutions Delivery Inc.,
Quezon City, Philippines 1110
Education
2010 - 2014
Polytechnic University of the Philippines
Major in Corporate Transcription
Bachelor in Office Administration
Professional skillset
Customer Service
General Virtual Assistance
Data Entry and Transcription
Microsoft Office
Email and Calendar Management
Languages
English (fluent)
Tagalog (proficient)